MILogin Help Page

MILogin is the State of Michigan's Identity Management solution that allows users the ability to access many state services and systems online, across multiple departments, using a single user ID and password.

For example, if you currently access Secretary of State Online Services (CARS), MDHHS MI Bridges, MDHHS myHealthButton, Michigan Office of Retirement Services (ORS)'s miAccount, Treasury eServices for Individual Income Tax, Unemployment Insurance Agency's Michigan Web Account Manager (MiWAM) or Pure Michigan Talent Connect (PMTC) online services, they all use your MILogin User ID. Therefore if you already have a MILogin ID created for any of these services, please use that user ID and password to log into the MILogin portal, instead of creating a new account.

Please do not create a new MILogin account if you already have one to access the following online services: Secretary of State Online Services (CARS), MDHHS MI Bridges, MDHHS myHealthButton, Michigan Office of Retirement Services (ORS)'s miAccount, Treasury eServices for Individual Income Tax, Unemployment Insurance Agency's Michigan Web Account Manager (MiWAM) or Pure Michigan Talent Connect (PMTC). Please use your existing user ID and password from those systems to log into the MILogin portal.

If you are a first-time user and have not setup an account yet, click on the Sign Up button and walk through the process of creating a new account. You will need to provide a unique and verifiable email address during the sign-up process. Your email address will be verified by sending a One Time Password (OTP) to it. You will have to enter the OTP during the sign-up process, so please make sure you have access to the email address.

Click on the "Forgot your password?" link to initiate the password reset. You will be asked to enter in your current User ID, select a security option to verify your identity, and enter a new password to reset the forgotten password.

If your account has been temporarily locked, it will automatically be unlocked after 30 minutes. To unlock your account before this time, please use the information below in the Contact Us section.

MILogin now allows you to Re-Activate your account as long as you have a unique email or phone number in your profile. If your account has been disabled and you were not prompted with a link to Activate your account, then please use the information in the Contact Us section below.

When you are accessing any protected application in MILogin, you will be prompted to perform additional authentication to verify your identity. You can select one of the available options to proceed with MFA. Based on the information (phone number, mobile number and/or email) available in your account, below MFA options will be displayed:

• Text Message: This option will be displayed when mobile number is present in your profile. After clicking on this button, you will receive a passcode via a text message on your mobile. Please enter this passcode in MILogin page and submit to verify your identity. Once verified successfully, you will be redirected to the protected application. If you haven't received the passcode or not able to verify the passcode, please click on the "BACK" button to use different MFA option.
• Register Device: This option will be displayed when mobile number is present in your profile. This option requires to install and use the "IBM Verify" mobile app on the smart phone device. After clicking on this button, you will be redirected to a MILogin page instructing on how to install the "IBM Verify" app and register your account to "IBM Verify" mobile app.
  The instructions for the one time registration of the IBM Verify App for MILogin are listed below:
  1. On your mobile device, go to the app store, search for and install the "IBM Verify" App.
  2. Once the IBM Verify app is successfully installed, open the app from your mobile device and click on the QR code icon from the app.
  3. Scan the QR code displayed on MILogin page and follow the directions to complete the registration process.
  4. When completed, click the "BACK" button on the MILogin page to navigate to the MFA option page.
• IBM Verify: This option will be displayed if you have registered your account with "IBM Verify" mobile app. After clicking on this button, you will be redirected to a MILogin page instructing on how to verify your request sent to "IBM Verify" app installed on your mobile device.
  The instructions to verify your request through "IBM Verify" app are listed below:
  1. On your mobile device, open the "IBM Verify" app.
  2. From the "IBM Verify" app, approve the request.
  3. Once approved, your browser will be redirected to the MFA protected application.
  If you haven't received the approval request on your mobile device or not able to verify the request, please click on the "BACK" button to use different MFA option.
• Phone Call Back: This option will be displayed when work phone number or mobile number is present in your profile. After clicking on this button, you will receive a passcode via a phone call on your mobile. Please listen to the call and enter the passcode in MILogin page and submit to verify your identity. Once verified successfully, you will be redirected to the protected application. If you haven't received phone call for the passcode or not able to verify the passcode, please click on the "BACK" button to use different MFA option.
• Email: This option will be displayed when the protected application has enabled this option and email is present in your profile. After clicking on this button, you will receive a passcode via an email message on your email mailbox. If you haven't received the email, please check your SPAM folder. Once received, please enter this passcode in MILogin page and submit to verify your identity. Once verified successfully, you will be redirected to the protected application. If you haven't received the email or not able to verify the passcode, please click on the "BACK" button to use different MFA option.
• Enroll Authenticator: This option requires to install and use the authenticator (for ex. Microsoft Authenticator, Google Authenticator, IBM Verify etc.) mobile app on the smart phone device. After clicking on this button, you will be redirected to a MILogin page instructing on how to install the app and register your account to Time Based One Time Passcode (TOTP) mobile app.The instructions for the one time registration of the authenticator App for MILogin are listed below:
  1. On your mobile device, go to the app store, search for authenticator app (for ex. Microsoft Authenticator, Google Authenticator, IBM Verify etc.) and install the App.
  2. Once the app is successfully installed, open the app from your mobile device and click on the QR code icon from the app.
  3. Scan the QR code displayed on MILogin page and follow the directions to complete the registration process.
• Authenticator App: This option will be displayed if you have registered your account with any authenticator (for ex. Microsoft Authenticator, Google Authenticator, IBM Verify etc.) mobile app. After clicking on this button, you will be redirected to a MILogin page to enter one time passcode from the installed authenticator app on your mobile device.

If you own more than one MILogin User ID, this process will help you to merge multiple IDs into one primary ID while retaining all your current access to applications. It is possible that you have more than one MILogin User ID and may not realize it. For example, the User ID you use to log into MDHHS MiBridges, Michigan Treasury eServices, Secretary of State online services, or to file an Unemployment claim are all MILogin User IDs. You only need one MILogin User ID to access any of these applications, if you use different User IDs to access these applications, then you would benefit from the ID Merge process.

• How does it help you? You will only need to remember one User ID and password and will be able to reset password yourself if you ever forget it.
  
• What User ID will I use going forward? The User ID you have logged in with will become your primary account User ID.
  
• What you will need before you start? Please have the full User IDs and passwords for other MILogin accounts to merge with your primary account. If you have forgotten the password on a particular account(s), please go to the "Forgot Password" link and reset your password before starting the ID merge process.

You can also skip the User ID Merge by clicking on the "REMIND ME LATER" button, when prompted.

Click here for video and Frequently Asked Questions (FAQs) related to User ID Merge.

In the event you are still having log in issues, please contact the appropriate agency help desk for the application or online service you are trying to access.

That contact information will be available on the application webpage. When speaking to the customer support person, please indicate you are having an issue with your MILogin account access.